My shop is currently open, and I will do my best to keep shipping all orders on time, while giving top priority to your safety, and the recommendations by Dutch National Institute for Health and Environment (RIVM).
As a result of the various safety measures by the governments of different countries, there are currently delays in most deliveries. Some overseas deliveries may take 4-5 weeks longer than usual.
You can track your order here.
If I am unable to dispatch your order on time, you may decide whether you’d like me to ship it to you later or cancel your order.
In the case of a lost or damaged item, my usual Shop Policies will apply.
Is it safe to order products online? Can the virus spread through mail?
The information given here should not be taken as medical advice. If in doubt, please consult a medical professional.
According to the Dutch National Institute for Health and Environment (RIVM) the chance that the virus is transmitted through postal items, or that you become infected by touching products or surfaces, is very small. It is still recommended that you wash or disinfect your hands with soap and water or hand alcohol after accepting and / or opening mail.
The virus needs a human or animal to 'stay alive' and to be able to spread. Outside the body, the virus can only survive for a short time. How long that is exactly is still unknown. This can vary from a few hours to a few days, and depends on various factors, such as the type of surface, the temperature and the humidity.
I know many small businesses are taking a hit during this time. What can I do to help them?
This is a strange and new time for all of us, and understandably many people are taking a break from online shopping. As a result, many of your favorite artists and small businesses are having a hard time keeping their heads above the water and need your help. You can help them by liking and sharing their posts on social media, leaving a glowing review, ordering their products and spreading the good word about them with your friends and family.
If you didn’t find an answer to your question here, please do not hesitate to contact me.