Policies


Payment

Payment will be collected at the moment that an order is placed. Different policies apply to commission work.

Additional customs duties and taxes might apply to orders sent outside of the European Union. 

Shipping

Free shipping worldwide on all orders!

    Your item will be sent out within 1-5 business days. Different delivery times apply to commissioned and "pre-order" items. NOTE: Orders placed between June 3rd, 2019, (after 4 am CEST) and June 16th, 2019, will be sent out between June 17th and June 23rd, 2019. 

    The delivery time is dependent on the courier and the destination. Please visit PostNL website for an estimation of the delivery time to your country. 

    You will be responsible for any customs duties and taxes that may be levied upon items sent outside of the European Union. 

    The addressee may be required to sign for the delivery. 

    Size A4 and smaller 
    - PostNL Registered Mail with tracking. 
    - The item is mounted between removable, sturdy cardboard, and shipped inside a padded cardboard box. 

    Larger than A4 
    - PostNL Parcel with tracking.
    - The item is mounted between removable, sturdy cardboard, and shipped inside a padded cardboard box, or rolled up and shipped inside a cardboard mailing tube. 

    Returns

    You are entitled to return a product within 14 calendar days. Gift cards, custom-made items and downloadable products are non-refundable. You must inform me about your decision to return the order by contacting me within 14 calendar days from the moment that you receive the goods. The 14-day reflection period is extended to the next working day if it ends on a weekend or on a public holiday. During the reflection period you may return the item in its original packet.

    Before withdrawing, you can only examine the item in a similar manner as if in a shop, allowing you to confirm it is what you ordered and wanted.

    Although all return costs are on the buyer's responsibility, I will reimburse the original delivery cost (excluding any customs fees).

    Kindly note that I am unable to accept cancellations or returns for custom-made items, gift cards and downloadable products.

    In the unfortunate event that the packet arrives to you damaged, please keep it unopened, and contact me as soon as possible for further instructions. I will do my best to either repair or replace the item. If the damage is irreversible, you are entitled to a full refund of the purchase price.

    General

    Business details: 
    Maarit Hanninen
    Burgemeester Röellstraat 534
    1067 XR Amsterdam
    The Netherlands

    (No visiting address.)

    Chamber of Commerce (KvK) number: 67135188

    Email: hello@maarithanninen.com

    Business conducted on this website is subject to Dutch law. For more information visit European Commission website.

    Disputes: Alternative and Online Dispute Resolution (ADR/ODR)