Shipping & Returns
Orders above 100 € receive free international shipping, while orders below that amount will be charged shipping fees based on your location: 5 € for the Netherlands, 10 € for the EU, and 15 € for the rest of the world. All shipments are carbon-neutral.
I'll ship your order within 5-10 business days. Shipping time depends on the destination, but deliveries to the EU and USA usually arrive within ten working days. Visit PostNL for more details. Please note that the estimated delivery times may vary during sales, holidays, or for pre-orders and custom-made items.
Your shipment is equipped with a tracking number so you can check its status anytime. Check out the tracking link in your confirmation email to follow your package. Your country's postal service will handle the delivery. For example, if you're in the US, your order will be handled by USPS.
To ensure that your order arrives in excellent condition, I ship every order flat and package it securely in eco-friendly materials. All packaging parts are either reusable or recyclable.
Good to know
For safe delivery, a signature may be required upon receipt of your package. Please note that any additional import taxes that apply to shipments sent outside the European Union are the responsibility of the recipient.
Damaged or lost items
In the unfortunate event that your print arrives damaged, hold onto the packaging and print(s) in case photos are required for insurance purposes. Email firstname.lastname@example.org and I'll help you get a new print or a refund. If your package is lost, please get in touch with me within four weeks of the dispatch date.
Returning an item
I want you to love your purchase, but if for any reason you're not satisfied, please email me within 14 calendar days from the delivery date, and I'll provide further instructions. Please use the original packaging for the return shipment, and note that you'll be responsible for the cost of the return shipment.
Receiving a refund
I'll refund the amount paid (excluding any customs fees or the cost of return shipping) once I've received and inspected the returned item. The refund amount may reflect any damage or use. Custom-made items, gift cards, and downloadable products are non-refundable.
Canceling an order
If you change your mind and need to cancel an order before it's shipped, please drop me an email as soon as possible.